Q: How do I place an order?
A: To place an order, you’ll first need to complete the brief order registration form. Completion of the form will help us serve you better in the future and will create your own
personalized shopping cart that you may use to build your order. The order registration form will load at time of check out.
All of the information you supply is used only to identify yourself to the web site. We
will not release any of the information to any third party.
Q: How does the shopping cart work?
A: By clicking on ‘Shop’ and then ‘My Shopping Cart’ you’ll be taken to your shopping cart. You may be asked to fill out the order registration form. We do not place a cookie on your system, which could be retreived by undesirable people. Unfortunatley, and we consider very
fortunate, you need to complete a new order registration form every time you shop at American Pride. This is mainly to protect you from having your credit card numbers available to anyone else except a secure financial institution.
As you browse through our website, you can place items in your cart by selecting the ‘Add to Cart’ button from the product or search results page. Any special promotions, sale prices, and price breaks will be calculated in the cart, giving you an up-to-date subtotal of your order.
To change quantities of the items in your shopping cart, simply enter the appropriate
quantity in the QTY box and click ‘Update’. To remove an item, you can click the blue ‘Remove’ button or use the ‘Empty Cart’ button to empty the entire shopping cart. When you are ready to proceed to the check-out process, click the ‘Check Out’ button.
Q: What’s involved in the checkout process?
A: There are 3 steps in the checkout process. Accurate completion of these steps will accelerate the processing of your order.
Step 1: Shipping and billing addresses
We understand that sometimes you need to have your package shipped to a place other than where we’ll be sending the bill. So whether you’re at the Vatican installing a masterpiece of a window, or at work, we’ll ship it where you’d like. Please make certain that the addresses are correct (including zip codes) so that the chosen carrier can deliver your
package.
Step 2: Shipping – Please read all of the information presented about our shipping policies. You will also be presented with a choice of shipping methods depending on the shipping address specified in Step 1.
Step 3: Payment – You will be presented with an order total. If you chose a shipping method other than UPS, the shipping will be calculated and added to your order. If you are paying by credit card, you will be asked for that information in this step.
Q: Is it safe to order online?
A: How does a Secure Site work? In plain English here’s what happens when you place an order. First, you’ll notice that you enter a secure site through Paypal states that all of the
information passed between your computer and thier computer will been crypted. Paypal’s computer will communicate with your computer on how to encrypt all information passed between the two using encryption that can only be decoded on Paypal’s server. Your computer will do such before sending any information onto the phone wire and out onto the Internet and eventually to Paypal’s computer. When it reaches the server, Paypal will decode and forward a paid status to us at American Pride for shipment of your merchandise. Any refunds will be handled/credited in the same way using the secure sites of Paypal.
Q: What is your return policy?
A: You may return items within 30 days of delivery for a full refund. We cannot accept returns of certain items, including:
– Any item that is returned more than 30 days after delivery.
– Any item that is not in its original condition, is damaged, or is missing parts.
– Any special order / custom order. We have the right to replace or repair any items based on manufacturing problems.
Q: Where is my order?
A: Delivery dates vary based on the availability of the items you ordered. It could take up to 14 business days for your order to arrive once your order has been shipped. If you still have
further questions about your order, contact Customer Service at (920) 785-1165
Q: How do I change the payment info for an order?
A: Contact Customer Service at (920) 785-1165.